Client background

The Touchnote app allows users to send printed mail to friends and family in the form of personalised greetings cards, created using their own photos.

Top-line Results

Leading post-card app increased volume of new customers by 8X and reduced CPAs by 40%.
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 The Challenge

 

Touchnote saw an opportunity for growth in a key seasonal period and therefore needed to scale mobile acquisition efficiently. Two years of back and forth between relying upon digital agencies and internal resource meant paid media was never being used to its full potential. Touchnote were up  against three main challenges:

  • Without a framework, infrastructure and proper internal resource in place to test mobile acquisition channels, they were struggling to scale
  • Above the line channels such as TV, press and outdoor were reaching their limits
  • They were conscious of tight CPAs

 

The solution

Automate ROI Reporting

The Appsumer platform streamlined Touchnote’s reporting system, transforming their weekly reports into daily, which quickly progressed into real-time reporting data. Automating this process allowed Touchnote to be more reactive, enabling them to make data-driven performance marketing decisions.

Creative Visualisation

Juggling numerous campaigns across multiple media partners, meant it was it was impossible for Touchnote to understand which creatives were driving the best performance, and which were underperforming. Our platform’s visualisation and tagging enabled Touchnote to organise their segments for a more detailed analysis. Insights could therefore be gathered a lot quicker, and more budget could be allocated towards their highest- performing campaigns and creatives.

Optimising CPAs

Being reactive, with the ability to constantly refresh creative and audiences to the best performing CPAs spend led to speeding up the entire decision making process.

The Result

Appsumer’s platform automated Touchnote’s entire decision making process, significantly freeing up internal resources and driving high performance. User growth was scaled by a staggering 8X during a key seasonal period, while CPAs were reduced by 40x.

8X

Volume of new customers

40%

CPA Reduction

"We were recommended to Appsumer and were impressed by their genuine and unique approach: offering both SaaS and consultancy. Initially Appsumer supported us in implementing a proper digital infrastructure, creating a framework that enabled us to be confident with our own testing and marketing efforts. We were then able to use Appsumer’s platform to drive massive scale and efficiency. In result, Appsumer’s platform was pivotal in proving the business case for resource and budget."

Mehul Garg

Marketing Director
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